Terms, Conditions, Privacy and Cookies

Terms & Conditions

Access to and use of this site (‘neillsflour.co.uk’ or ‘neillsmill.com’) is provided by Neill’s subject to the following terms:

  • By using this site you agree to be legally bound by these terms, which shall take effect immediately on your first use of this site. If you do not agree to be legally bound by all the following terms please do not access and/or use this site.
  • Neill’s may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by Neill’s. Your continued use of this site after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Use of this site

  • You may not copy, reproduce, republish, download, post, broadcast, transmit or otherwise use this site content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any this site content except for your own personal, non-commercial use. Any other use of this site content requires the prior written permission of Neill’s.
  • You agree to use this site only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of this site. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within this site.

Disclaimers and Limitation of Liability

  • This site content, including the information, names, images, pictures, logos and icons regarding or relating to Neill’s, its products and services (or to third party products and services), is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
  • Neill’s will not be liable for any damages, including indirect or consequential damages, or any damages arising from use or loss of use, data or profits, whether in contract, negligence or other tortious action, arising from or in connection with the use of this site.
  • Neill’s does not warrant that functions contained in this site content will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs.

Intellectual Property

  • The names, images and logos identifying Neill’s or third parties and their products and services are subject to copyright, design rights and trade marks of Neill’s and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of Neill’s or any other third party.

Privacy

  • Your privacy is important to Neill’s. This statement describes the information gathering and dissemination practices for this site, including the types of information we collect and how we may use that information. In summary, we do not obtain any personally identifying information (personal information about you other than that which you choose to provide, and we do not sell, rent, or otherwise disclose any personal information you provide to anyone outside of Neill’s, our advertising and promotional agencies and consultants.

Personal Information

  • In general, you can visit this site without telling us your name or revealing any personal information such as your address, telephone number or e-mail address. We make significant efforts to ensure that the personal information you provide to us remains private.
  • We will not sell, rent, or otherwise disclose the personal information you provide to us through this site to third parties unless we are required to do so by law or have a good faith belief that such action is necessary to conform with existing laws or to cooperate with law enforcement agencies or in legal proceedings

Data Collected Automatically

  • When you visit this site, your Internet browser will automatically send us your Internet Protocol (IP) address and information such as the type of browser you use, the date and time you accessed this site, and the IP address of the Web site from which you linked to this site. We may use this information to give you access to this site, to tailor your experience on this site, to display content customized to your preferences, and to otherwise administer this site.
  • Like many companies, we may store information on your computer in the form of a cookie. A cookie may tell us whether you have visited this site before and what pages on this site you have viewed. The cookies we use do not collect any personal information about you, provide us with any way to contact you, or extract any information from your computer. With most Internet browsers, you can erase cookies from your hard drive, block all cookies, or receive a warning before a cookie is stored on your computer. Please refer to your Internet browser instructions or Help Screen to learn more about these options.

General

  • If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
  • These terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Privacy policy

Who are we?

This website Neillsflour.co.uk (the “Website”) is owned and operated by Allied Mills, a trading division of ABF Grain Products Ltd (registered in England and Wales under company number 79590) (called in this notice “we”, “our” or “us”).

Purpose of this notice

This privacy notice tells you about the information we collect about you when you visit our Website or otherwise provide us with information. It also tells you how you can exercise Your Rights (including the right to object to some of the data handling we carry out). More information about your rights and how you can exercise them is set out in the “Your Rights” section below.

What personal data do we collect?

Site traffic data and information about your computer

When you browse our Website, we use cookies to collect:

  • Information about your use of our Website – we collect standard internet log information and details of visitor behaviour patterns.
    • We use this information to record visitor numbers, their use of different areas of the Website and any useful features or links. We do not use this information in any way that would identify you personally
    • We use a third party, Google Analytics, to collect this information but it is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website
  • Information about your computer; this includes your IP address, operating system and browser type
    • We use this information to help maintain the security of our Website and to identify trends so that we can improve its performance.
    • We also use this information to customise the Website according to your interests and to ensure the Website’s content is presented as effectively as possible for you and to enable you to participate in interactive features of the Website, when you choose to do so
    • We do not use this information in any way that would identify you personally

We collect this information for the purpose of our legitimate interests in maintaining and managing our Website and ensuring its security. If you do not want us to collect this information you can use your web browser’s “do not track” (“DNT”) facility to tell us that you don’t want to be tracked when you visit our Website. Further information about DNT can be found at https://allaboutdnt.com.

For more information about how we use cookies on our Website, see our Cookies Policy.

How long do we keep this information for? 
We will only keep information about your visit to our Website for as long as is necessary for the purposes we’ve mentioned. Typically we delete user browsing information every 12 months.

Who do we share this information with? 
We share information about visitors to our Website with service providers who help us administer and manage the Website.

Where do we transfer this information to?
Information we collect about your use of our Website is stored within, and not transferred outside of, the European Economic Area.

Information you send us

How do we use this data? 
You do not have to supply us directly with any information when you use our Website. If you choose to use our ‘contact us’ feature or otherwise get in touch with us, we will use the information you send us for the purpose of responding to your enquiry. When we use your personal data for this purpose, we do so for our legitimate business interest in communicating with you in accordance with your wishes and expectations. We will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.

How long do we keep this information for? 
We will only keep your information for as long as is necessary in order to manage your query. We usually keep records of routine queries for 12 months but in some cases (for example where the query relates to a contract between us, or where we need to obtain legal advice in order to respond to a complaint) we may need to retain a record of our communications for up to 6 years.

Who do we share this information with? 
We will share your data with our service providers and our professional advisers if this is necessary in order to resolve a query or complaint.

Otherwise we will not share your information with any third party unless:

  • we have your permission;
  • we are required to do so by law;
  • this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or
  • this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).

Where do we transfer this information to?  Information you send us via our Website is stored within, and not transferred outside of, the European Economic Area.

Your Rights

You can ask us at any time to provide you with a copy of your personal data. In relation to personal data you have supplied to us, and which is held by us for the purpose of entering into a contract between us or on the basis of your consent, you are entitled to ask us for a copy of this information in a structured, commonly used and machine readable format so that you can reuse it or share it with other organisations.

If you think the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it or complete it.

In some circumstances you also have the right to object to our processing of your data and can ask us to restrict our use of your data and to delete it.

There are some exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information. If you wish to exercise any of these rights you should contact our Data Protection team via e-mail on dataprotection@alliedbakeries.co.uk.

Contacting us and your rights of complaint

Questions, comments or requests concerning this privacy notice are welcomed and should be addressed to the Data Protection Coordinator via alliedmillsconsumerservices@allied-mills.co.uk.

If you have a concern about the way we handle your personal data you have the right to complain to the Information Commissioner (ICO). You can find details of how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

This privacy notice was last updated May 2018.

Cookie Policy

What are cookies?

A cookie is a data file, which often includes a unique identifier, that is sent to your browser from a web server and is then stored on the hard drive of the device you are using to browse the website. Each website you visit can send its own cookie to your browser if your browser’s preferences allow it, but to protect your privacy your browser only permits a website to access cookies it has already sent to you, not cookies sent to you by other sites.

Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Each browser is different, so check the ‘Help’ menu of your browser to learn how to change your cookie preferences. Please be aware that blocking cookies may affect the functionality of the website.

How we use cookies

You can find more information about the types of cookies we use and the purposes for which we use them in the table below: 

CATEGORY 1: Strictly Necessary Cookies These are required for the operation of a website. Examples are cookies used for online shopping baskets or to protect against fraud. Notice for users: These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.

CATEGORY 2: Analytical/ Performance Cookies These cookies collect information about how visitors use a website (for example, as part of Google Analytics or Omniture)  Notice for users: These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information that these cookies collect is aggregated and, therefore, anonymous. It is only used to improve how a website works.

CATEGORY 3: Functionality Cookies These are used to recognise users when they return to a website. They remember user choices and enable the personalisation of content. Notice for users: These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

CATEGORY 4: Targeting Cookies These cookies record a user’s visit to a website, the individual pages visited and the links followed. This collection of browsing habits is used to deliver more relevant adverts to the user. Notice for users: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

CATEGORY 5: Social Media Cookies These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter. Notice for users: These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

How to control and delete cookies

If you wish to restrict or block the cookies which are set on the Site (or, indeed, on any other website) you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, visit http://www.allaboutcookies.org/ for comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies.

Be aware that restricting cookies may affect your ability to navigate and use our Website.

Contact us & your rights of complaint

Questions, comments or requests concerning this privacy notice are welcomed and should be addressed to the Data Protection Coordinator at dataprotection@alliedbakeries.co.uk.

You have the right to make a complaint to the UK Information Commissioners’ Office (‘ICO’) or to seek a remedy through the courts if you believe that your rights have been breached.

If you have a concern about any aspect of our privacy practices, including the way we’ve handled your information, you can report it to the ICO).  You can find details of how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113. 

This policy was last updated May 2018.